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Special Assistance

If you are disabled or a person with reduced mobility, please be aware of the below information before continuing to arrange your assistance:
  • If you are travelling alone or with someone who cannot assist you, you will need to be self-reliant. Please see our FAQs for further information on what this means before continuing.
  • As the number of wheelchairs we are able to carry is restricted for safety reasons, if you have limited mobility or are taking a wheelchair with you, please contact our Customer Welfare team on 020 3451 2585 (Customers in the Republic of Ireland can call us on 1850 946 164) to check we can accommodate you. If travelling on a Crystal Ski flight, please contact us on 020 8712 3378.
  • Some medical conditions will require a fitness to fly certificate from your doctor in order to travel with TUI airways. Information about which conditions will require this documentation can be found here. Please check whether you require a fitness to fly letter before continuing.
  • If your flight is departing within 48 hours, you must contact our Customer Welfare team on 020 3451 2585 (Customers in the Republic of Ireland can call us on 1850 946 164) and requests should not be submitted online. Crystal Ski customers requiring assistance please contact us on 020 8712 3378.
  • Calls from landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
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Check-In details y

• If you’ve upgraded to our Premium, Extra Legroom, Extra Space seats or our Select Your Seat option, online check-in will open 14 days prior to departure. If not, it’ll open 48 hours prior to departure of your flight.
• Just so you know, online check in closes 3 hours prior to departure for flights from the UK and the Republic of Ireland, and 6 hours prior to departure for flights to the UK and the Republic of Ireland.
• You will be required to check-in separately for both your flight out and flight home unless you've upgraded to our Premium, Extra Legroom, Extra Space seats or our Select Your Seat option.
• When you check in, all customers on your booking will be checked in.
• If you haven’t purchased a seating upgrade then you will automatically be allocated standard seats at this time.
• Please note that all seat selections are subject to availability and restrictions.
• Once you’ve checked in, you can print off your boarding pass to use at the airport security gate or download mobile boarding passes through the TUI App. However, if you’re travelling to the US, Mexico, Cuba, Jamaica, Costa Rica or Singapore, you’ll only be able to print a confirmation of check in document. You’ll need to take this to the bag-drop desk at the airport and collect your boarding pass before you go through the security gate.
• Your boarding pass or confirmation of check in will open in a new window.
• Once you’ve checked in, you can return to this My Booking page to resend your boarding pass or confirmation of check in at any time.

Select Seats details y

• If you’ve purchased Select Your Seat your seat map will be open and you can choose your seat number 90 days before your return flight.
• If you’ve purchased Premium, Extra Leg or Extra Space seats, they can be chosen at any time after booking your holiday.
• Seat upgrades are available to buy from 2 days before your flight out and up to 6 hours before you fly. You can also upgrade your seats at any time via TUI or First Choice or by contacting your travel agent.
• Even if you’ve already selected your seat numbers, you still need to check in so we can confirm your seat requests. Click on “more info” under the check-in button on this page to find out more about online check-in.
• All seat selections and upgrades are subject to availability and restrictions.

Seating Rules

Sorry, we can’t allocate the seats you've selected. This is because you've not selected seats for all passengers travelling with you on all of your flights.
Please amend your seat selection by allocating seats to all passengers and all flights on your booking.

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Seating Rules

Sorry, we can’t allocate you the seats you’ve selected. This is because there are empty seats between the ones you’ve chosen, or you’ve left a window seat unoccupied. Please change your seat selection.

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Seat Assignment

Sorry, we can’t allocate you the seats you’ve selected. This is because the seats you’ve chosen aren’t suitable for infants. Please change your seat selection and choose an Infant Enabled seat.

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Seat Assignment

Sorry, your seat cannot be confirmed online. Please contact our Customer Welfare Team on 02034512585 at least 48 hours before your departure time who will be happy to assist you.

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Warning: You have selected an Extra Space Seat

Seats with Extra Space: These are close or next to emergency exit doors, behind a bulkhead or behind a dividing wall. Emergency exit row seats are only available to passengers who are able to move quickly and operate the emergency exit without difficulty if necessary in line with European Aviation Safety Authority (EASA) regulations. Just a few things to bear in mind before you book an emergency row seat. Any passenger who because of:
- physical or mental impairment or disability
- age or sickness
- physical size
have difficulty moving quickly cannot sit in these seats. Neither can anyone:
- under the age of 12 on TUI Airways flights and under 16 on other carriers (whether accompanied or not)
- who requires an extension seatbelt
- under the influence of alcohol
- travelling with an assistance animal

These regulations have been put in place by the European Aviation Safety Authority (EASA) and are for the safety of our passengers. The cabin crew have the final say and we kindly ask that their decisions are respected.

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